Orders

Many of our products are built when ordered and drop shipped directly from manufacturer factories (items including but not limited to showers, tubs and lifts). Once production has commenced on items built when ordered, any/all cancellations are subject to approval by the manufacturer.

Additionally, orders are processed based on information provided by customers. On the date an order is received, an invoice detailing the order is sent via email or fax to the customer for review. It is the customer's responsibility to make sure everything on the invoice is accurate. If there is an error, you must notify us the day you receive the invoice of the error so that we can put a change order through to the factory. Once the unit is shipped, it's too late to make changes. If an item must be returned or exchanged, see our returns policy below.

All orders must be inspected for accuracy and completeness within 5 days of receipt. If after careful inspection it is discovered that it is not what you ordered or there are pieces missing, you must contact us immediately for remedy.

Pricing - is subject to change without notice as we receive updated price lists from our suppliers and changes on products. Please verify pricing with sales representatives when calling in to order.

 

Shipping

Since we offer a diverse range of products, we provide numerous shipping options to fit your particular product's requirements. Our main vendor for shipping is UPS. We do offer having your product delivered by a common carrier trucking firm where warranted for large/heavy items. Once a product leaves the factory enroute to you pursuant to your request via your placement of an order, the cost of shipping the product to you is not refundable and the cost of return shipping is your responsibility should you request to return the product for any reason.

The catalog is modeled after a price threshold shipping matrix as detailed below for all orders within the continental US. This table is intended to be your guide for ordering one item. If you need to order more than one of the larger products including but not limited to a tub, shower or lift, you must call to get a shipping quote and order by phone:

* Rate applied if shipping does not exceed this total based on size or weight. In these cases, exact cost of shipping will be charged. Details for shipping requirements outside of this matrix will always be communicated to you by phone representative before charges are incurred.

** Truck Shipping applies to larger products - Handicap Showers, bathtub with a door, and the Porch Lift/Elevator. Truck delivery means employing the use of a common carrier trucking firm. Some conditions to the above pricing may apply regarding residential versus commercial delivery dependent upon product ordered. Shipping rates tend to be higher if ordering wall surround with walk in tub units.The above table is an estimate and is subject to change dependent upon current rates.

Most of our products are built when ordered and our sales representatives give you "estimated" ship dates. Factories sometimes have delays and bottle necks in production that are unavoidable. We do everything we can to make sure the product ships in a reasonable time frame as indicated by our sales staff at the time of order.

TO THE RECIPIENT: Receiving Procedure for Handicap Home Solution, Inc.

It is the receiver�s responsibility to inspect the goods. Receiving goods incorrectly could affect the outcome of any damage claims to the carrier and any future warranty issues.

-Note any damage to packaging on BILL OF LADING and report to         carrier.  If damage appears severe, call Handicap Home Solutions 

at 1(800)200-1122

-Report hidden damage within 24 HRS.